Privacy Policy

We collect information needed to provide video editing services, manage projects, communicate with clients, and improve our website.

• Contact and communication details: Name, email address, phone number, company name, social handles, and messages you send to us.
• Project information: Raw footage details, project briefs, references, deadlines, editing preferences, brand guidelines, revision notes, and delivery requirements.
• Client files: Video footage, audio files, images, graphics, logos, music, documents, and other assets shared with MotionRise Media for editing work.
• Payment information: Payment records, invoices, billing details, and transaction status. Payment processing may be handled by third-party payment providers. We do not store full card details.
• Website analytics: Basic visitor behavior, performance data, device/browser information, and marketing tracking data through tools such as Meta Pixel and Vercel analytics/performance tools.

We use collected information to:

• Manage projects: Plan, edit, revise, export, and deliver video editing projects.
• Communicate with clients: Discuss requirements, updates, feedback, revisions, billing, and delivery.
• Improve workflow: Understand client style preferences, recurring instructions, revision patterns, and export needs.
• Process payments: Create invoices, confirm payments, and manage billing records.
• Improve the website: Measure page performance, understand traffic, and improve user experience.
• Marketing: Run and measure ads, retargeting, and campaign performance where applicable.

Client files may be shared and managed through tools such as Dropbox, Google Drive, Frame.io, Loom, Trello, email, or other agreed communication and review platforms.

We use these tools only to manage editing work, receive assets, share previews, collect feedback, and deliver final files.

We may use trusted third-party services for project delivery, hosting, analytics, payments, communication, and file management.

• Dropbox: Primary file sharing and project asset storage.
• Google Drive: Alternative file sharing or delivery when needed.
• Frame.io / Loom: Video review, comments, and feedback where used.
• Trello or similar tools: Project tracking and workflow management where used.
• Payment providers: Payment processing, invoices, and transaction records.
• Meta: Advertising analytics and retargeting through Meta Pixel.
• Vercel: Website hosting, performance analytics, and technical delivery.

MotionRise Media does not sell, rent, or publicly share client raw footage or project files.

Client files are shared only with MotionRise Media team members, editors, project managers, or approved collaborators who need access to complete the work.

MotionRise Media may use final edited videos, screenshots, or short clips for portfolio, marketing, or showcase purposes only after the client has published, delivered, or otherwise used the final work, unless a separate agreement says otherwise.

If a project is confidential, the client should clearly tell MotionRise Media before work begins.

We keep project information and files only as long as needed for editing, revisions, delivery, billing, legal records, and reasonable business purposes.

Large project files may be deleted after delivery or after a reasonable period to manage storage.

Clients may request correction, deletion, or removal of their project files from MotionRise Media storage where possible, unless retention is required for billing, legal, security, or dispute-resolution reasons.

We use reasonable safeguards to protect client files and information. No online service, storage platform, or transfer method is completely risk-free, but we take file access and confidentiality seriously.

This Privacy Policy may be updated from time to time. The latest version posted on this page will apply to future use of the website and services.