Privacy Policy

We collect information needed to provide video editing services, manage projects, communicate with clients, and improve our website.

• Contact and communication details: Name, email address, phone number, company name, social handles, and messages you send to us.
• Subscriber and consent information: When subscription collection is connected, we may collect the name, email address, mobile phone number, form submission details, consent status, date and time, source page, and opt-out records associated with your subscription.
• Project information: Raw footage details, project briefs, references, deadlines, editing preferences, brand guidelines, revision notes, and delivery requirements.
• Client files: Video footage, audio files, images, graphics, logos, music, documents, and other assets shared with MotionRise Media for editing work.
• Payment information: Payment records, invoices, billing details, and transaction status. Payment processing may be handled by third-party payment providers. We do not store full card details.
• Website analytics: Basic visitor behavior, performance data, device/browser information, and marketing tracking data through tools such as Meta Pixel and Vercel analytics/performance tools.

We use collected information to:

• Manage projects: Plan, edit, revise, export, and deliver video editing projects.
• Communicate with clients: Discuss requirements, updates, feedback, revisions, billing, and delivery.
• Improve workflow: Understand client style preferences, recurring instructions, revision patterns, and export needs.
• Process payments: Create invoices, confirm payments, and manage billing records.
• Improve the website: Measure page performance, understand traffic, and improve user experience.
• Marketing: With your consent, send editing tips, service news, subscriber discounts, promotional emails, and recurring automated marketing text messages; manage subscriptions and opt-out requests; and run or measure ads, retargeting, and campaign performance where applicable.
• Customer care messaging: With your separate consent, send text messages about your inquiries, appointment reminders, project or order updates, and support requests. Customer-care consent does not authorize promotional messages.

Client files may be shared and managed through tools such as Dropbox, Google Drive, Frame.io, Loom, Trello, email, or other agreed communication and review platforms.

We use these tools only to manage editing work, receive assets, share previews, collect feedback, and deliver final files.

We may use trusted third-party services for project delivery, hosting, analytics, payments, communication, and file management.

• Dropbox: Primary file sharing and project asset storage.
• Google Drive: Alternative file sharing or delivery when needed.
• Frame.io / Loom: Video review, comments, and feedback where used.
• Trello or similar tools: Project tracking and workflow management where used.
• Payment providers: Payment processing, invoices, and transaction records.
• Meta: Advertising analytics and retargeting through Meta Pixel.
• Vercel: Website hosting, performance analytics, and technical delivery.
• Email and messaging providers: When connected, providers may deliver subscription emails or text messages, maintain consent records, and process unsubscribe, STOP, and HELP requests on our behalf.

MotionRise Media does not sell, rent, or publicly share client raw footage or project files.

Client files are shared only with MotionRise Media team members, editors, project managers, or approved collaborators who need access to complete the work.

MotionRise Media may use final edited videos, screenshots, or short clips for portfolio, marketing, or showcase purposes only after the client has published, delivered, or otherwise used the final work, unless a separate agreement says otherwise.

If a project is confidential, the client should clearly tell MotionRise Media before work begins.

We use separate, unchecked consent choices for promotional email, automated marketing text messages, and customer-care text messages. We send each type of message only when you provide the relevant contact details and actively select its corresponding opt-in, except that we may directly answer a conversation you initiate. SMS consent is optional and is not a condition of joining the email list or purchasing MotionRise Media services.

MotionRise Media text messages are sent from +1 (844) 500-1837. Marketing message frequency varies, up to 4 messages per month. Customer-care messages are sent only as needed for inquiries, appointment reminders, support requests, and active project or order updates; frequency varies with your interactions with MotionRise Media. Message and data rates may apply. You can opt out of text messages by replying STOP, request help by replying HELP, or unsubscribe from marketing emails using the method included in the email.

The current website form may display a confirmation without transmitting or storing the submitted details until a collection system is connected. Once connected, subscriber information will be handled as described in this policy.

MotionRise Media does not sell or share mobile phone numbers, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. We may disclose other subscriber information to service providers only as needed to operate the subscription, email, and text-message programs or as required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We keep project information and files only as long as needed for editing, revisions, delivery, billing, legal records, and reasonable business purposes.

Large project files may be deleted after delivery or after a reasonable period to manage storage.

When subscription collection is connected, we may retain subscriber contact details, consent records, and opt-out records for as long as the subscription is active and afterward as reasonably needed to document compliance, resolve disputes, and honor suppression requests.

You may request correction or deletion of your contact information or removal of project files from MotionRise Media storage where possible, unless retention is required for billing, legal, security, compliance, suppression-list, or dispute-resolution reasons.

You may withdraw marketing consent at any time. Withdrawal applies to future marketing and does not affect processing that occurred before the withdrawal.

We use reasonable safeguards to protect client files and information. No online service, storage platform, or transfer method is completely risk-free, but we take file access and confidentiality seriously.

For privacy questions, consent requests, or messaging support, email support@motionrisemedia.com or call +1 (844) 500-1837.

This Privacy Policy may be updated from time to time. The latest version posted on this page will apply to future use of the website and services.